General Provisions


Under these warranty terms, Crypto Coin Store shall replace a faulty product free of charge within 30 days excluding the delivery period if a replacement is available in stock. Otherwise, Crypto Coin Store will fully refund your payment.

The warranty is provided for the period of 12 months from the date of shipment.

The warranty does not cover shipment both to and from the customer, except if the product arrives malfunctioning.

Possible product damage or loss during transportation is not covered by the warranty either. It is, therefore, strongly advised to check the package content for compliance with the packing list in the presence of an authorized representative of the delivering company. To reduce the chance of this problem, we only use the best companies for shipping: DHL, UPS, TNT and FedEx.

We offer our customers free qualified technical support.

Crypto Coin Store reserves the right to reject customer’s warranty claim in cases specified below:

• warranty seal is removed or damaged;
• warranty period has expired;
• proofs of abnormal operation conditions as specified in the user’s manual have been detected;
• the product alteration and/or remodeling or misuse is detected (improper operating);
• the product malfunctioning resulted from mechanical, thermal, electrical and other types of damages (e.g. ingress of moisture);
• the product’s damage resulted from accidents (fires, harmful effect of solid or liquid objects, electrostatic discharges and other external causes);
• original package is missing.

The customer should contact the Technical Support Department for the exact terms before shipping back the product under warranty.

If on examination, the Technical Support Department concludes that the given case is not subject to warranty, the customer is liable to cover product’s repair and shipment costs.

Post-warranty repair is provided regardless of the purchase date. The cost of such repair is calculated individually for each separate case.


Warranty Service Procedure

In case of malfunctioning has been detected, we strongly advise the customer to follow next steps:

• Contact the Technical Support Department.
• Describe the problem in detail and, where applicable, provide the serial number of the product.

If the problem cannot be solved distantly, the customer should send the product at the address provided by the Technical Support Department. Note, that Crypto CoinStore does not cover delivery expenses. 

Please make sure that:

• warranty seal is not removed or damaged
• the product is fully and duly packaged, including the original package
• the warranty card, receipt or the invoice is provided

We are willing to establish a constructive dialogue with our customers and hope for successful and mutually beneficial cooperation.


Warranty and Return Policy


Our company is not responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom policies before placing an order.

If the customer receives parcel with damaged items, s/he shall do the following:

• report the damage to the Technical Support Department and make photos of damaged items/parcel;
• ask a refund to the Technical Support Department for the damaged items/parcel for the same amount as declared in the invoice;
• request delivery company to send back and resend the goods free of charge.

Please, take into consideration that seller's responsibility ceases when the product has been shipped in perfect conditions off to the address specified by the customer.

The shipping expenses for damaged equipment delivery both ways to and from the customer's site are not covered by the warranty, except for the situations, when the customer receives dead on arrival product.